7-Day Return Policy
Last Updated: 01/01/2025
At theherbal.cc, we strive to ensure customer satisfaction by offering high-quality moringa powder and neem powder. If you are not satisfied with your purchase, you may return the product within 7 days of delivery, subject to the terms below.
1. Eligibility for Returns
- The return request must be initiated within 7 days of receiving the order.
- The product must be unused, unopened, and in its original packaging.
- Items that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.
- Proof of purchase (order number, invoice, or receipt) is required.
2. How to Initiate a Return
- Contact our customer support team at [your email/contact form link] with your order details and reason for return.
- Our team will review your request and provide further instructions, including the return shipping address.
- You must ship the item back within 3 days of receiving return approval.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective product).
- We recommend using a trackable shipping method to ensure safe delivery.
- Theherbal.cc is not responsible for lost or damaged return shipments.
4. Refund or Exchange
- Once the returned product is received and inspected, we will process a refund or exchange within 5-7 business days.
- Refunds will be issued to the original payment method used during purchase.
- If an exchange is requested, we will ship the replacement item once the returned product is verified.
5. Non-Returnable Items
- Opened or used products.
- Products returned after the 7-day window.
- Items purchased during special promotions or clearance sales (unless defective).
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear photos of the issue. We will arrange for a replacement or refund at no additional cost.
7. Contact Us
For any return-related inquiries, please reach out to us at support@newsbuddy.in.